This rental agreement, or the “Agreement”, governs your client relationship with San Diego Flower Walls + Balloons, also known as “We”, “Us”, or “SDFWB”. By accepting it electronically or otherwise, you, or the “Client”, agree that you’ll rent the equipment enumerated within the separate contract invoice that we provide you per that Document’s terms and this Agreement’s conditions, including:
Upon receiving a delivery, you, or your duly authorized agent must verify it in person. You agree to sign off with a SDFWB staff member acknowledging your receipt of the delivery and assumption of responsibility for the equipment.
If you receive equipment in a damaged or otherwise unusable state, you agree that you’ll provide SDFWB with a text or telephone notification before your event commences. You also waive your right to seek refunds or any other credits for such rentals if you fail to notify SDFWB of the problems in writing before the event. You acknowledge that SDFWB won’t accept order modifications or equipment exchange requests after our delivery representatives have vacated the drop-off location.
Acceptable Rental Usage
You agree not to sublease, rent out, or otherwise attempt to loan for renumeration any equipment rented from SDFWB.
Your Responsibilities Concerning Damaged Equipment
During the rental period, you agree that you’ll cease using the equipment as soon as it becomes unsafe or you observe it in a state of disrepair. You’ll notify SDFWB of the hazard immediately and continue taking reasonable steps to prevent persons and properties from sustaining injury or damage until our representatives personally relieve you of responsibility for the items.
Loss, Damage, and Destruction Fees
If any equipment suffers damage, loss, or destruction, you agree to pay SDFWB the entirety of the necessary costs to replace it at retail value. SDFWB may let you pay the repair expenses for compromised goods at our sole discretion if we deem it possible and practical to restore them to their original pre-rental state.
We reserve the right to charge service fees for each occurrence of damage, including intentional modifications such as stapling, gluing, or nailing. We’ll also bill you for any items that require excessive cleaning.
At the end of the rental period, you must return all of the equipment in a state identical to how you originally got it. You agree not to disassemble any backdrop rentals such as flower walls, hedge walls, or any backdrop stands.
Balloons are not considered rentals and may be disposed of at the end of the event. SDFWB is not responsible for the teardown of balloons unless originally agreed upon. If you would like a SDFWB team member to return and teardown the balloons, an additional fee will be applied and this must be requested no later than 48 hours in advance.
In the event that there is damaged or missing equipment, SDFWB will contact you within no more than two business days following the pick-up date. If you can’t locate missing equipment within 24-hours of receiving such notice, you authorize us to automatically process a payment to the credit card or payment method provided.
If claims for damages, injury, or loss arise concerning the equipment, its use, transportation, keeping, malfunction, or loading, you agree to indemnify SDFWB. You also acknowledge that you’re solely liable for any charges related to such claims or contract terms, including collection fees, attorney or court costs, and expenses that SDFWB incurs while enforcing this Agreement.
By accepting this Agreement, you consent to it’s terms and conditions in full, and you acknowledge that they pertain to all SDFWB invoices regardless whether such documents include their own terms.